Review Requests
How SMS review links and review interception work.
Review requests are scheduled outreach records for a project. They are usually sent by Twilio and point customers to /go/{hash}.
Fields
| Field | Purpose |
|---|---|
| Project | The completed work being reviewed. |
| User | The internal user who created or owns the request. |
| Send at | When the request should be sent. |
| URL hash | Unique public identifier used in /go/{hash}. |
| Status | Tracks pending, queued, cancelled, or other operational states. |
| Message SID | Optional Twilio message id after sending. |
Customer Flow
- Customer opens
/go/{hash}. - Review Manager loads the matching review request.
- Customer selects a star rating.
- Four or five stars show a public Google review link.
- One to three stars show a private feedback form.
- Private feedback is saved as an intercepted review and sent internally.
Follow-Up Cancellation
When a request link is clicked, Review Manager fires a link-click event. Pending review requests for the same project are cancelled so the customer does not keep receiving follow-ups after engaging.
Manual Links
If a visitor opens /go/{hash} without a matching request, the review page can still collect required name and phone details for low-star private feedback.