---
title: Review Requests
description: "How SMS review links and review interception work."
---

Review requests are scheduled outreach records for a project. They are usually sent by Twilio and point customers to `/go/{hash}`.

## Fields

| Field | Purpose |
| --- | --- |
| Project | The completed work being reviewed. |
| User | The internal user who created or owns the request. |
| Send at | When the request should be sent. |
| URL hash | Unique public identifier used in `/go/{hash}`. |
| Status | Tracks pending, queued, cancelled, or other operational states. |
| Message SID | Optional Twilio message id after sending. |

## Customer Flow

1. Customer opens `/go/{hash}`.
2. Review Manager loads the matching review request.
3. Customer selects a star rating.
4. Four or five stars show a public Google review link.
5. One to three stars show a private feedback form.
6. Private feedback is saved as an intercepted review and sent internally.

## Follow-Up Cancellation

When a request link is clicked, Review Manager fires a link-click event. Pending review requests for the same project are cancelled so the customer does not keep receiving follow-ups after engaging.

## Manual Links

If a visitor opens `/go/{hash}` without a matching request, the review page can still collect required name and phone details for low-star private feedback.